Get ready for Answers in Microsoft Viva

Originally posted by Microsoft Jan 9, 2023 Viva Engage 0 Comments

Answers is a conversational experience for asking questions and connecting people to answers, and appears as a tab in Viva Engage. Learn more in the announcement blog (Announcing Answers in Microsoft Viva), or view the Microsoft Mechanics segment (YouTube).

Note: Customer tenants will need to be in Native Mode (Yammer Native Mode: step-by-step guide) and require Yammer topics being migrated to Viva Topics (Viva Topics experience in Yammer).

This message is associated with Microsoft 365 Roadmap ID 72188

When this will happen:

We will begin rolling out early February 2023 and expect to complete by early March 2023.

How this will affect your organization:

The following capabilities will become available for licensed Viva Suite and/or Viva Topics customers when they enable the ‘Viva Engage Knowledge’ (Answers in Microsoft Viva) service plan:

Knowledge managers/ Answers admin functionality –

• Office 365 tenant admins/ Global admins can assign users to the Knowledge manager role through AAD.
• New/existing Knowledge managers will sync to the Engage application as Answers admins. The syncing will likely begin to rollout in phases before GA and Knowledge managers will be included in the admin.csv data export file.
• For the best experience, Global admins can assign the same users that manage Viva Topics to manage Answers within the organization. See assigning a AAD role to a group (Assign a role to a group using Privileged Identity Management), or creating a role-assignable group in Azure AD (Create a role-assignable group in Azure Active Directory).

Viva Engage Admin Center (present within the Viva Engage Teams application) –

• Viva Engage Admin Center Controls made available to the following roles:
  • Office 365 tenant admins
  • Global admins
  • Engage/Yammer admin
  • Answers admin/ Knowledge manager.
• Users with the appropriate license will see these new capabilities on by default in Viva Engage. Global admins will be able to enable or disable the Answers and/or Rewards experience through the Engage admin center under Feature management.

Rolling out of new experiences

For Viva Suite (Microsoft Viva, Microsoft Viva for Faculty, Microsoft Viva with Glint add-on, Microsoft Viva with Glint add-on for Faculty)

• Viva Engage Communities & Communications service plan entitles the new Viva Engage experiences
• Viva Engage Knowledge service plan entitles Answers in Microsoft Viva experience

For Viva Topics (Viva Topics, Viva Topics for Faculty):

• Viva Engage Knowledge service plan entitles Answers in Microsoft Viva experience

These new service plans have been pre-provisioned to all the subscribed users. However, there is no impact to your organization as of now. You will need to take appropriate steps (mentioned below) within the next 30 days to control the provisioning of the new experiences to your users.

What you need to do to prepare:

• Since the service plans are already assigned to the users / employees by default, admins should cross-verify to ensure correct set of users are entitled for new experiences, and as needed, should unassign the licenses from specific users using this guidance.
• If needed, admins can assign licenses to additional employees using this guidance.
• Admins and Viva Topics admins should prepare to identify Answers admins that are familiar with community management and/or Viva Topics management.
• Customer tenants will need to be in Native Mode and require Yammer topics being migrated to Viva Topics to meet technical requirements to use Answers.

Message ID: MC495322