Microsoft Teams: New Cross-location shifts in the Shifts app

The message details the upcoming introduction of Cross-location Shifts in the Microsoft Teams Shifts app, allowing frontline managers to offer open shifts across multiple locations. This feature will start rolling out in early July 2024 for Targeted Release and in mid-August 2024 for General Availability. It includes benefits, prerequisites, and preparation instructions. Microsoft 365 Roadmap ID 394351 is associated with this update.

Note: If you are not using frontline worker functionality, you can ignore this message.

Coming soon to Microsoft Teams: Cross-location Shifts is a new feature in the Microsoft Shifts app for Teams that enables frontline managers to offer open shifts across multiple locations in a region so managers can share the labor pool and workers can select available shifts across different locations. This message applies to Microsoft Teams for Desktop, web, Mac and Mobile.

This message is associated with Microsoft 365 Roadmap ID 394351.

When this will happen:

Targeted Release: We will begin rolling out early July 2024 and expect to complete by mid-July 2024.

General Availability (Worldwide): We will begin rolling out mid-August 2024 and expect to complete by late August 2024.

How this will affect your organization:

Before the rollout, frontline managers are not able to not able to offer open shifts across multiple locations in a region.

After the rollout

Benefits of cross-location shifts:

  • Optimize the manager’s workforce by balancing the supply and demand of labor across locations in a region.
  • Empower your frontline workers by giving them the flexibility to select open shifts at a location that is convenient for them.
  • Improve customer satisfaction by ensuring that you have enough staff to serve them.

The cross-location shifts feature requires the following conditions:

  • An operational hierarchy must be established for the organization.
  • The team should have sister locations.
  • Team should have at least one matching schedule group code with other teams

Admins or frontline managers can enable these prerequisites through:

What you need to do to prepare:

This rollout will happen automatically by the specified dates with no admin action required before the rollout. You may want to notify your users about this change and update any relevant documentation as appropriate.

admin or manager controlsView image in new tab

Before rollout, we will update this post with revised documentation.

For reference: Manage the Shifts app for your organization – Microsoft Teams | Microsoft Learn

Message ID: MC800503

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I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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