Microsoft Teams: Extensibility for PSTN calls

Originally posted by Microsoft Dec 8, 2024 Uncategorized 0 Comments

Microsoft Teams will soon allow third-party developers to enhance PSTN calls with contextual information. This feature, available on Teams for Windows and Mac, is part of Microsoft 365 Roadmap ID 468280 and will roll out from mid-January to late February 2025. It requires no preparation unless developing personal scope Tab apps for Teams.

Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.

This message applies to Teams on Windows and Mac desktops.

This message is associated with Microsoft 365 Roadmap ID 468280.

When this will happen:

Targeted Release: We will begin rolling out mid-January 2025 and expect to complete by late January 2025.

General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 and expect to complete by late February 2025.

How this will affect your organization:

This feature only applies if you or your developers create a new personal scope Tab app and pin it for your users.

This change will be available by default for admins to configure. Learn more about app setup policies: Manage app setup policies in Microsoft Teams – Microsoft Teams | Microsoft Learn

The new calling extensions section to pin apps in Teams admin center:

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What you need to do to prepare:

This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine the impact for your organization. You may want to notify your developers and users about this change and update any relevant documentation.

No need to prepare if you are not planning to build apps to extend PSTN calling experience in Teams. If you want to build a personal scope Tab app for Teams PSTN calling, we will update this message with the documentation when rollout begins. Learn more: Microsoft Teams tabs – Teams | Microsoft Learn

Message ID: MC947831