Microsoft Teams Customer Connect will add appointment booking via a website widget, allowing customers to schedule meetings that sync with staff Outlook calendars and Teams channels. Rolling out worldwide in May 2026, admins must enable and configure this feature for up to 25 support agents per tenant.
Microsoft Viva will add an export feature in the Agent Dashboard for eligible users with at least 50 Copilot licenses, allowing download of de-identified Copilot agent usage data for up to six months. Rollout begins late May 2026 (preview) and late July 2026 (general availability). Admins can manage or disable this feature.
Microsoft Teams will add a default feature allowing users to test their microphone and speaker on the pre-join screen starting May 2026. This helps ensure correct audio device selection, reducing meeting disruptions. No admin action is needed, and there are no compliance concerns.
Microsoft Teams on macOS will support annotations on single application window sharing, allowing participants to draw and highlight without sharing the entire desktop. Rolling out from early to late May 2026, this feature enhances privacy and collaboration with no admin changes needed.
Microsoft Purview introduces a File Quarantine action for SharePoint and OneDrive DLP policies, isolating violating files in an admin-controlled quarantine site with a tombstone placeholder. Rolling out mid-April to June 2026, it requires admin configuration, manual restore, and enhances data protection and compliance monitoring.
Update Teams Phone Devices to app version 1449/1.0.94.2026047602 by April 24, 2026, to ensure reliable Copilot performance during calls. This affects Teams Certified Phone Devices only and improves existing functionality without policy changes. Verify updates via Teams Admin Center and prepare support teams accordingly.
The Microsoft 365 Copilot mobile app will proactively send push notifications for common productivity workflows like ‘Your Day at a Glance’ and ‘Items waiting for you’, which send users to the respective Copilot response when opened. This feature taps into your Copilot Memory and will be available for users with Microsoft 365 Copilot licenses and can also be accessed once opening the Microsoft 365 Copilot app.
OneDrive Sync supports syncing up to 1 million items on Windows devices, helping teams manage large document libraries and shared content at scale without compromising access across devices. This preview requires the Insiders ring and that devices meet minimum hardware and configuration requirements. Devices that don’t meet these requirements continue to sync at the existing 300,000-item supported limit with no disruption.
Users can now see colleagues’ and direct reports’ calendars in the left navigation by default—without manual setup. #newoutlookforwindows
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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