Dynamics 365 Customer Insights – Journeys – Tailor follow-up strategies by reacting to multiple customer actions at once

Originally posted by Microsoft Jun 11, 2025 Uncategorized 0 Comments

We are announcing the ability for marketers and journey designers to simultaneously branch on multiple marketing interactions and enhance customer journeys by using combined triggers to deliver personalized follow-ups in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on July 1, 2025.

How does this affect me?

With this feature:

• Journey designers can simultaneously branch on multiple marketing interactions.
• Marketers can now consolidate multiple interaction outcomes into a single decision point, increasing precision in how each customer is engaged.
• Marketers can use the “Wait for trigger” tile after sending a marketing email and choose “Previous message gets an interaction”, then configure multiple interaction triggers (such as Email Opened, Email Blocked, and Email Bounced) within a single branch to define distinct paths in the journey.

What action do I need to take?

This message is for awareness and no action is required.

If you would like more information on this feature, please visit Tailor follow-up strategies by leveraging multiple customer actions at once (preview).

Message ID: MC1091681