Dynamics 365 Customer Insights – Journeys – Orchestrate journeys using any marketing interaction

Originally posted by Microsoft Jun 12, 2025 Uncategorized 0 Comments

We are announcing the ability to orchestrate journeys using any marketing interaction in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on July 1, 2025.

How does this affect me?

This feature enables you to leverage marketing interaction triggers to orchestrate or branch customer journeys, engaging with your customers based on interactions they have with your marketing messages.

What action do I need to take?

This message is for awareness and no action is required.

If you would like more information about this feature, please visit the Orchestrate journeys using any marketing interaction article.

Message ID: MC1092181

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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