Copilot in 1:1 and group calls on Teams phone devices

Originally posted by Microsoft Jun 16, 2025 Uncategorized 0 Comments

Copilot support for 1:1 and group calls on Teams certified phone devices will be available worldwide from mid to end of July 2025. This feature, which requires the latest Teams phone application, a Copilot license, and enabled transcription, enhances productivity by generating call notes, recaps, and action items.

We’re introducing Copilot support for 1:1 and group calls on Teams certified phone devices, bringing real-time AI assistance directly into your calling experience.

With this update, users can interact with Copilot during calls to generate call notes, recap conversations, and identify action items using prompt suggestions. This feature enhances productivity and ensures key information is captured during the call.

Copilot is supported on both touch and non-touch Teams phone devices, with concise, device-optimized responses. Please note post-call summaries are not included in this release.

This change is associated with Microsoft 365 Roadmap ID: 495453

When this will happen:

General Availability (Worldwide) will begin in mid-July 2025 and is expected to complete by end of July 2025.

How this affects your organization:

Once available, users with eligible Teams phone devices and the appropriate licensing will be able to use Copilot during 1:1 and group calls. This feature is on by default for supported devices, provided the necessary policies are in place.

To enable this experience:

• Devices must be updated to the latest Teams phone application.
• Users must have a Copilot license.
• Transcription must be enabled by admins (policy) and users (settings).

What you can do to prepare:

Admins should:

• Ensure Teams phone devices are updated to the latest version.
• Confirm that transcription policies are enabled in the Teams admin center.
• Communicate to users that they must enable transcription in their personal settings.

Compliance considerations:

• Alters processing/storage of existing customer data Yes (transcription and in-call Copilot interactions)
• Introduces/modifies AI/ML capabilities with customer data Yes
• New end-user interaction with generative AI Yes
• Impacts Purview capabilities (DLP, labels, audit, etc.) Maybe (dependent on transcription and Copilot usage)
• Modifies user access/export/deletion of personal data (GDPR) Maybe (if Copilot-generated content is retained)

Message ID: MC1094046