Dynamics 365 Contact Center – Streamlined menu navigation in out-of-box analytics

Originally posted by Microsoft Aug 29, 2025 Uncategorized 0 Comments

We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availability on August 26, 2025.

How does this affect me?

This feature provides a refreshed Analytics UI experience, designed to enhance clarity, usability, and efficiency. The redesigned sub-report menu offers a more intuitive and focused way to explore your data.

Key benefits of this feature include:

  • Improved Clarity: Access the most relevant reports without unnecessary clutter.
  • Streamlined Usability: Move between sub-reports to monitor agent performance, call volumes, and resolution times.
  • Expanded Viewing Area: Maximized available screen space, allowing for a more focused and immersive reporting experience.

What do I need to do to prepare?

This message is for awareness and no action is required.

Message ID: MC1144563

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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