Dynamics 365 Contact Center – Use optimized setting to update presence

Originally posted by Microsoft Sep 3, 2025 Uncategorized 0 Comments

We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 1, 2025.

How does this affect me?

With this feature, customer service representatives can update their presence in two steps:

  1. Click the presence icon in the navigation bar.
  2. In the dropdown, update your presence to your preference.

What action do I need to take?

This message is for awareness, and no action is required.

If you would like more information on this feature, please visit Use optimized setting to update presence.

Message ID: MC1146563

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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