Dynamics 365 Field Service – Tailor Copilot chat experience with Copilot Studio

Originally posted by Microsoft Sep 3, 2025 Uncategorized 0 Comments

We are announcing the ability of makers being able to customize their experience of the Copilot side pane by using the customization capabilities of Copilot Studio in Dynamics 365 Field Service. This feature will reach general availability on October 1, 2025.

How does this affect me?

  • Makers can customize Copilot chat with existing Copilot Studio component collections (Preview) or create their own components to enable custom workflows.
  • Field Service work order and scheduling topics are now available as Copilot Studio component collections, allowing makers to enable them for Field Service or custom model-driven applications.

What action do I need to take?

This message is for awareness and no action is required.

For more information, please review the following documentation: Use Copilot in the Dynamics 365 Field Service web application.

Message ID: MC1146586

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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