Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view

Originally posted by Microsoft Oct 10, 2025 Uncategorized 0 Comments

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on November 10, 2025.

How does this affect me?

This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.

What action do I need to take?

This message is for awareness and no action is required.

If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.

Message ID: MC1169041

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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