Dynamics 365 Contact Center – Use Copilot-powered email template recommendations

Originally posted by Microsoft Nov 7, 2025 Uncategorized 0 Comments

We have launched the ability for Copilot Email Assist to provide email template recommendations.

How does this affect me?

Copilot Email Assist now suggests relevant email templates, so customer service representatives don’t need to search for templates manually. Copilot bases its suggestions on the email content, search context, and thread intent. Representatives can access these suggestions directly from the email editor.

What action do I need to take?

This message is for awareness and no action is required.

If you would like more information on this feature, please visit the Use Copilot to draft an email article.

Message ID: MC1183551

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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