Microsoft Teams: Change call queue and auto attendant greetings and announcements by authorized users

Originally posted by Microsoft Feb 22, 2023 Uncategorized 0 Comments

To adapt to changing environments, Teams users need to make adjustments to their call queue/auto attendant greetings and announcements. This is required more frequently than what the IT helpdesk can typically handle. Introducing user managed CQ/AA greetings for Teams end users. Now, authorized users, as identified by Teams tenant admins, can change greetings and announcements for their respective call queues and auto attendant without leaving Teams.

Product	Microsoft Teams
Release phase	General Availability
Release date	April CY2023
Platform	Desktop
Cloud Instance	Worldwide (Standard Multi-Tenant)
Created	2023-02-22
Roadmap ID	116739
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?featureid=116739