Microsoft Teams: External call routing settings

Originally posted by Microsoft Jan 10, 2024 Uncategorized 0 Comments

End users will now be able to change their external call routing settings directly from the Teams app, allowing them to decide how incoming PSTN calls are routed. Calls can be redirected based on existing unanswered call settings or sent to voicemail. This new capability provides more flexibility for handling customer communications.

Product	Microsoft Teams
Release phase	Targeted Release
Release date	February CY2024
Platform	Desktop
Cloud Instance	Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD
Created	2024-01-10
Roadmap ID	372120
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?featureid=372120