Call delegation feature enhancements

Originally posted by Microsoft Jul 18, 2023 Uncategorized 0 Comments

Call delegation feature enhancements – 

Delivering a more tailored experience for delegates and delegators with a refreshed, simplified UI in the Calls app, and the ability for delegates and delegators to join active calls, if permitted.

This message is associated with Microsoft 365 Roadmap ID 123753

When this will happen:

Standard Release: We will begin rolling out mid-August and expect to complete by late September for Teams Desktop and Teams Phone devices.

How this will affect your organization:

After this change users will notice a new UI experience for delegation, if permitted they will be able to join active calls on the delegator line. 

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What you can do to prepare:

If you use boss delegation in your tenant, you can review the permissions for delegates. Join active calls is OFF by default for delegates, delegators do not need permission to join active calls on their line. 

Please ensure that your Teams phone devices are updated with the latest application from Teams Admin Centre to get access to the feature.

Message ID: MC649047