Dynamics 365 Contact Center – Application lifecycle management for Visual customization of OOB reports

Originally posted by Microsoft Oct 1, 2025 Uncategorized 0 Comments

We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.

How does this affect me?

This release introduces a comprehensive Application Lifecycle Management (ALM) solution for managing visual customizations in embedded Power BI reports.

Key capabilities:

  • End-to-End Lifecycle Management: Move visual customizations from development to production without manual rework.
  • User-Friendly Interface: A built-in UX allows report authors to easily download, promote, and manage report versions.
  • Offline Versioning: Download and store report versions for audit, rollback, and historical tracking.
  • Governance & Control: Role-based access ensures only authorized users can manage visual updates.

What action do I need to take?

This message is for awareness, and no action is required.

Message ID: MC1163111

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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