Dynamics 365 Contact Center – Broaden region coverage of voice channel

Originally posted by Microsoft Oct 1, 2025 Uncategorized 0 Comments

We are announcing the ability to use the voice channel in the United Arab Emirates (UAE) and Government Community Cloud Moderate (GCC-M) regions in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025

How does this affect me?

The voice channel will be available in the UAE and GCC-M regions. In GCC-M, the voice channel will be available via Direct Routing.

What action do I need to take?

This message is for awareness, and no action is required.

Message ID: MC1162754

Comments are closed.

Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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