Dynamics 365 Contact Center – Debug issues in automatic assignment with enhanced logs

Originally posted by Microsoft Jan 2, 2026 Uncategorized 0 Comments

We are announcing the ability to debug issues in automatic assignment with enhanced logs in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026.

How does this affect me?

With this update, administrators can now see the additional information that is logged in Application Insights for improved diagnostics.

The key enhancements include:

  • Presence changes
  • Unit-based and profile-based capacity changes
  • Representative skill changes
  • Queue membership changes
  • Representative, skill, queue, and capacity profile names with the corresponding IDs
  • Assignment ruleset and rule ID matched during the assignment attempt (for custom assignment rulesets)
  • Assignment ruleset and rule details (for custom assignment rulesets)

What action do I need to take?

This message is for awareness, and no action is required.

Message ID: MC1210746

Comments are closed.

Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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