Dynamics 365 Contact Center – Set timer to wrap-up conversations in seconds

Originally posted by Microsoft Aug 1, 2025 Uncategorized 0 Comments

We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.

How does this affect me?

The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:

  • Tailoring wrap-up durations to business needs
  • Improving agent efficiency and reducing idle time
  • Supporting cost-effective capacity management

What action do I need to take?

This message is for awareness and no action is required.

Message ID: MC1126343

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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