Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center

Originally posted by Microsoft Apr 13, 2026 Uncategorized 0 Comments

We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.

How does this affect me?

This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations, Teams Phone extensibility, and knowledge sources through a single guided assistant. Key capabilities of the Admin Agent in Copilot Service admin center include:

• Generate configurations
• Validate setups
• Run simulations
• Surface diagnostics
• Explain the rationale behind recommendations

What action do I need to take?

This message is for awareness, and no action is required.

Message ID: MC1276450