Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds

Originally posted by Microsoft Jul 30, 2025 Uncategorized 0 Comments

We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general availability on August 30, 2025.

How does this affect me?

With this feature, you can now set the wrap-up timer in seconds. This feature boosts agent efficiency and cuts down on idle time by giving contact centers precise control over post-conversation workflows.

What action do I need to take?

This message is for awareness and no action is required.

If you would like more information about this feature, please visit Set timer to wrap-up conversations in seconds.

Message ID: MC1124433

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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