Microsoft 365 compliance center: Communication Compliance detects customer complaints

Originally posted by Microsoft Mar 18, 2022 Microsoft 365 compliance center 0 Comments

Detect customer complaints made on your organization’s products or services with Communication Compliance’s new machine learning classifier, customer complaints. This new feature can help organizations meet regulations that mandate detection and triage of complaints, such as the Consumer Financial Protection Bureau and the Food and Drug Administrator requirements. Communication Compliance helps organizations detect explicit code of conduct and regulatory compliance violations, such as harassing or threatening language, sharing of adult content, and inappropriate sharing of sensitive information. Built with privacy by design, usernames are pseudonymized by default, role-based access controls are built in, investigators are explicitly opted in by an admin, and audit logs are in place to help ensure user-level privacy.
More info: https://docs.microsoft.com/en-us/microsoft-365/compliance/communication-compliance?view=o365-worldwide

Product	Microsoft 365 compliance center
Release phase	General Availability
Release date	June CY2022
Platform	Web
Cloud Instance	GCC, GCC High, DoD
Created	2022-03-18
Roadmap ID	88996
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?featureid=88996