Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector

Originally posted by Microsoft Nov 10, 2025 Uncategorized 0 Comments

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.

Product
Release phase	Preview
Release date	December CY2025 Preview date: November CY2025
Platform	Web
Cloud Instance	Worldwide (Standard Multi-Tenant)
Created	2025-11-07
Roadmap ID	505436
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?id=505436