Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector

Originally posted by Microsoft Nov 17, 2025 Uncategorized 0 Comments

ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.

Product
Release phase Preview
Release date January CY2026
Preview date: December CY2025
Platform Web
Cloud Instance Worldwide (Standard Multi-Tenant)
Created 2025-11-14
Roadmap ID 505437
Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=505437

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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