Microsoft Copilot Studio – Use hold and resume settings to enable smooth transitions for time-sensitive voice prompts

Originally posted by Microsoft Jul 15, 2025 Uncategorized 0 Comments

We are announcing the ability to create smooth transitions for time sensitive prompts in your voice conversation with hold and resume settings in Microsoft Copilot Studio. This feature will reach general availability on August 19, 2025.

How does this affect me?

This feature introduces a dynamic interaction model within IVR systems, enabling agents to resume from a hold state upon detecting a predefined resume word; for example, the phrase “Got it.” This enhancement is designed to improve the customer experience by allowing seamless transitions from passive to active states without requiring DTMF input, or full utterances. This feature will be available for all users who have the “Optimize for Voice” setting enabled for their agents.

What action do I need to take?

This message is for awareness and no action is required.

Message ID: MC1115185

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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