Microsoft Intune: Intune Suite – Support approvals can now be requested by non-primary users of a device

Originally posted by Microsoft Jul 28, 2025 Uncategorized 0 Comments

We’re updating Endpoint Privilege Management to allow users who are not assigned as the primary user of a device to initiate support approval requests. Previously, these requests would fail, but with this change, they will be processed successfully.

Product Microsoft Intune
Release phase General Availability
Release date September CY2025
Platform Desktop
Cloud Instance Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD
Created 2025-07-25
Roadmap ID 499156
Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=499156

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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