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Microsoft Teams: Net Promoter Score survey on Teams Rooms on Android
Microsoft Teams Rooms on Android will soon feature a Net Promoter Score survey, allowing users to rate and comment on their likelihood to recommend Teams Rooms. This will be rolled out globally from early November to late November 2024 and in GCCH from early to mid-December 2024. The feature will be on by default but can be managed by admins.
Coming soon to Microsoft Teams Rooms on Android: Users can rate how likely they are to recommend Microsoft Teams Rooms from 1 to 5 and provide their commentsin a Net Promoter Score (NPS) survey delivered on Teams Rooms on Android devices.
This message is associated with Microsoft 365 Roadmap ID 415245.
When this will happen:
General Availability (Worldwide, GCC): We will begin rolling out early November 2024 and expect to complete by late November 2024.
General Availability (GCCH): We will begin rolling out early December 2024 and expect to complete by mid-December 2024.
How this will affect your organization:
Before this rollout: NPS surveys do not appear on Android devices.
After this rollout
Like Teams Rooms on Windows and other Teams platforms, NPS surveys will appear periodically after meetings end on Teams Rooms on Android devices. NPS surveys gauge the likelihood of users recommending Microsoft products and services to their peers, and the feedback gathered is used to improve Microsoft products and services.
This feature will be on by default and available for admins to allow or prevent NPS surveys. If you do nothing, the surveys will be on by default.
As an admin, you can prevent room accounts from getting NPS surveys with Microsoft PowerShell. Learn more at Manage feedback policies in Microsoft Teams – Microsoft Teams | Microsoft Learn.
What you need to do to prepare:
This rollout will happen automatically by the specified date with no admin action required before the rollout. After updating your Teams Rooms on Android devices to the latest app version through the Teams admin center, you may want to notify your users about this change and update your training and documentation as appropriate.
Message ID: MC906501
