Microsoft Teams: Queues app on Teams mobile

Originally posted by Microsoft Mar 30, 2026 Uncategorized 0 Comments

Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue’s call routing, and review a unified call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.

Product	Microsoft Teams
Release phase	General Availability
Release date	April CY2026
Platform	iOS
Cloud Instance	Worldwide (Standard Multi-Tenant)
Created	2026-03-27 22:15:31Z
Roadmap ID	559386
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?id=559386