Microsoft Teams: Queues App to add Monitor Whisper Barge and Takeover

Originally posted by Microsoft Dec 19, 2024 Uncategorized 0 Comments

Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.

Product Microsoft Teams
Release phase Targeted Release
Release date March CY2025
Platform Mac
Cloud Instance GCC, Worldwide (Standard Multi-Tenant)
Created 2024-12-19
Roadmap ID 473884
Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?featureid=473884

Comments are closed.

Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

%d bloggers like this: