Teams Rooms on Android and Teams Phones impacted by retirement of legacy notifications infrastructure: UPGRADE REQUIRED!

Originally posted by Microsoft Jun 25, 2024 Uncategorized 0 Comments

Legacy notification infrastructure for chat messaging in Teams Rooms on Android and Teams Phones will retire on July 31, 2024. Updates to specific app versions are required to avoid disruption. The change does not affect Teams Rooms on Windows or Surface Hub devices, nor Teams Panels.

Reminder | Microsoft Teams Mobile: Support is retiring for legacy services infrastructure for chat messaging

To avoid disruption, these updates must be completed before July 31, 2024

• An update to Teams rooms application version 1449/1.0.96.2024020802 or greater is required for Teams Rooms on Android devices.
• An update to Teams phone application version 1449/1.0.94.2024011003 or greater is required for Teams Phone devices.

Microsoft Teams devices are governed by the Modern Lifecycle Policy and require users to stay on the most up-to-date version of the Teams Rooms application. Automatic updates ensure that users have the latest capabilities, performance and security enhancements, and service reliability. Learn more about the Modern Lifecycle Policy under the Servicing agreement for Microsoft Teams.

When will this happen:

On July 31, 2024, Microsoft will stop supporting the legacy services infrastructure for chat messaging, which impacts Teams Rooms on Android devices on earlier app version than 1449/1.0.96.2024020802 and Teams Phone devices on earlier app version than 1449/1.0.94.2024011003.

How this will affect your organization:

The retirement of the CNS service API impacts incoming call (including notifications for one-on-one calls and group calls) and proximity-based meeting join scenarios from the Teams Rooms on Android. The retirement also impacts incoming calls, voicemail, and missed call notifications on Teams Phone devices.

Team rooms application version 1449/1.0.96.2024020802 and later versions are not impacted as they use the new and improved notification service APIs. Similarly, Teams phone devices app versions 1449/1.0.94.2024011003 and later are not impacted.

This change will not affect Teams Rooms on Windows or Surface Hub devices as well as Teams Panels.

What you need to do to prepare:

• Update your Teams Rooms on Android device to latest Teams rooms application version or app version greater than 1449/1.0.96.2024020802.
• Update Teams Phone devices to latest Teams Phone app or an app version greater than 1449/1.0.94.2024011003.

Update process

1. In Teams admin center, select the device category under Teams Devices group. Select devices from the list and then select Update.
2. Under Manual Updates, select the Teams application and then select the Update button to update to the latest application. If all your devices are eligible to receive Automatic Updates, use that option to get to the latest Teams app version.

Message ID: MC804766