Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content

Originally posted by Microsoft Jun 16, 2025 Uncategorized 0 Comments

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will reach general availability on July 14, 2025.

How does this affect me?

This feature will help customer service representatives to generate relevant partial drafts using existing Email Assist functionality that seamlessly integrates with their existing content.

What do I need to do to prepare?

This message is for awareness and no action is required.

Message ID: MC1094632

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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