Pin based verification process for support callers

Originally posted by Microsoft Oct 12, 2023 Uncategorized 0 Comments

In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account.

How this will affect your organization:

This change will be enforced as of November 1, 2023

How this affects your organization:

Starting November 1, 2023, this enhanced verification will be required to open and manage a phone-initiated case with Support. 

What you need to do to prepare:

To help ensure an expedited Support experience, users with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information.

Message ID: MC680788