Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general availability on October 10, 2025.

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This fe

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general availability on October 10, 2025.

ature will reach general availability on October 10, 2025.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Dynamics 365 Customer Insights – Journeys – Automate scalable journey creation with the journey API

We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on October 10, 2025.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Microsoft Defender for Office 365: Message Warnings for Messages with Malicious URLs in Microsoft Teams

Microsoft Defender for Office 365 will introduce message warnings in Microsoft Teams for messages containing URLs flagged as Spam, Phish, or Malware. Starting with a public preview in September 2025 and general availability in November 2025, warnings will appear for both recipients and senders, enabled by default and manageable via Teams Admin Center.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Microsoft Teams: Security and Compliance information for more Apps and Agents

Today, IT admins in the Teams admin center can view security and compliance data for apps and agents that are Microsoft 365 certified or publisher attested.This enhancement expands that visibility to include apps and agents that are not certified or attested.Where available, this data is sourced from Microsoft Defender for Cloud Apps (MDA) and helps admins more easily and quickly evaluate whether an app or agent meets their organization’s trust requirements.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Outlook: New third-party enriched properties available for customizing profile cards

Customers can now customize their M365 profile cards by adding new properties such as Cost Center, Role, Employee Type, Employee ID and Division. These properties will show in the Contact Information section and can be ingested from external sources like HR systems, so that users’ profiles are enriched with relevant information.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Microsoft Teams: Enhanced Copilot chat summary

Missed many messages? Copilot will automatically generate a summary of the new messages in a chat conversation, so you can catch up quickly without reading every message.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Microsoft Copilot (Microsoft 365): Domain exclusion for web grounding

This feature will allow admins to specify a limited set of sites to exclude from web grounding in M365 Copilot and Copilot Chat #copilotcontrolsystem

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Microsoft Teams: Unified Agent and App Availability Management Across Microsoft 365 and Teams Admin Center

Administrators using the Microsoft 365 admin center and Teams admin center who manage agents and apps that work across Teams, Outlook and the Microsoft 365 copilot will be able to apply their changes consistently across all these surfaces. Before this update, changes made through the Integrated Apps section in the Microsoft 365 admin center would only affect these apps on Outlook and the Microsoft 365 copilot; similarly, changes made in the Teams admin center would exclusively affect Teams. With this change, app and agent availability will be unified across Teams, Outlook and Microsoft 365 copilot.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

Microsoft Intune: Windows Backup for organizations in Intune

Windows Backup for Organizations will be generally available in Intune with controls for backing up and restoring backups in OOBE. Backup and restore experience of user settings, especially for enterprises transitioning to Windows 11.

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Originally posted by Microsoft Sep 11, 2025 Uncategorized 0 Comments

We’re making some changes to Office Scripts admin settings and controls

Starting October 27, 2025, Office Scripts settings for Excel will move from the Microsoft 365 admin center to the Microsoft 365 Cloud Policy service. Admins must manage three specific settings there; if unchanged, they default to enabled. No compliance issues identified; review and reconfigure as needed.

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Originally posted by Microsoft Sep 10, 2025 Uncategorized 0 Comments