Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent

We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on October 31, 2025.

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Microsoft Copilot (Microsoft 365): Admins can now edit user mappings and query filters for connected tools like Jira, Confluence, and Salesforce

Support connection edit of user mapping, query filter for SNow, Confluence, Salesforce, Jira connectors.

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Microsoft Copilot (Microsoft 365): Ask Copilot about highlighted response content

Highlight a sentence, paragraph, or table from the response and ask Copilot to work only on that selection. Get focused explanations, concise summaries, quick translations, or next steps for the exact passage you’re reviewing—no more over broad answers. Your selection is previewed in the prompt so you can edit before you send. It’s a faster, more controlled way to get help right where you’re working.

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Microsoft Copilot (Microsoft 365): Improved content freshness using Copilot connectors with webhooks-led notifications

Copilot connectors will offer improved content freshness with more frequent sync of updates using webhook event notifications. The following connectors are in scope – Azure DevOps, Jira cloud, Confluence cloud, Trello, Asana, Bitbucket, GitHub and Gitlab.

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Microsoft Teams: Restart your Town hall event

Teams town hall producers can now restart a live event while the event is active in order to address technical issues that might arise during the execution of an instance. Whether technical, network, or other issue, this feature enables those managing the event to quickly resolve problems for attendees. This feature is designed to prevent the need for scheduling entirely new events.

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Microsoft Copilot (Microsoft 365): [Copilot Extensibility] [Search UX] Custom filter support for data sources on Copilot Search

1. Allow IT admins to customize filters at a data source level.
2. IT admins can add/delete a filter at data source level.

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Microsoft Dataverse – Dataverse Billing Rates and Management

We are announcing an update to Dataverse billing rates and management in Microsoft Dataverse. This feature will reach general availability on November 28, 2025.

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Updates available for Microsoft 365 Apps for Current Channel

We’ve released updates to the following update channel for Microsoft 365 Apps:

  • Current Channel

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Microsoft Teams: File attachment control now enabled by default in external 1:1 and group chats

Microsoft Teams now enables automatic file and Loop component sharing by default in external 1:1, group, and meeting chats, improving collaboration. Admins can disable this via policy. Guest users can share files from their home tenant. Rollout starts October 2025, completing worldwide by January 2026.

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Microsoft Copilot Studio: Introducing the pre-purchase plan (P3)

Microsoft Copilot Studio launches a Pre-Purchase Plan (P3) on November 1, 2025, offering annual prepaid Commit Units with discounts, a single usage meter across Copilot Studio, Dynamics 365, and Moveworks, MACC eligibility, and Pay-As-You-Go overage billing. Preparation includes choosing credit options and aligning budgets.

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I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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