Track user sentiment of Microsoft 365 Copilot. Understand how users perceive Copilot value by analyzing the breakdown of thumbs up and thumbs down ratings after Copilot interactions. See trends over time and breakdowns by group.
Starting late October to November 2025, Microsoft will require admin consent for third-party apps accessing Exchange and Teams content via Microsoft-managed default consent policy. This enhances security by restricting user consent, affecting new app permissions but not existing approved apps. Admins should review app access and configure consent workflows accordingly.
We are announcing the ability to update system jobs retention policy from environment settings in Microsoft Dataverse. This feature will reach Public Preview starting on October 1, 2025.
We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage surveys that go out to the customers after a conversation ends in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
We are announcing the ability to access insights on opportunity while working on emails in Outlook in Microsoft 365 Copilot for Sales. This feature will reach general availability on November 1, 2025.
We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
Microsoft 365 is rolling out refreshed app icons for Word, Excel, PowerPoint, and others starting October 2025. The visual update reflects a unified design inspired by Copilot, with no changes to functionality or settings. No admin action is needed, but updating help materials is recommended.
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