We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
Microsoft Defender for Office 365 will enhance the Deep Analysis tab on the Email Entity page with a refreshed UI, improved detonation chains, expanded metadata, and detailed behavior insights. Rollout starts October 2025 (preview) and November 2025 (general availability). No user action or compliance impact expected.
Outlook on the web’s activity-based timeout (ABT) will retire by January 2026 (February for GCC/DoD). Admins must enable Microsoft 365 idle session timeout for consistent session control across apps. Users won’t auto-sign out without it. Prepare by reviewing ABT use, enabling the new timeout, and updating documentation.
We are announcing the ability to block capacity for consulted conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025.
We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
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