Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general availability on August 30, 2025.

We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general availability on August 30, 2025.

Microsoft Entra requires updating Conditional Access policies by September 4, 2025, to explicitly include Azure DevOps (App ID: 499b84ac-1321-427f-aa17-267ca6975798) for secure sign-ins. Policies targeting the Windows Azure Service Management API will no longer protect Azure DevOps access. Microsoft Entra ID P1 or higher license is needed.

Copilot Analytics users can now view metrics about their Copilot Chat (Web) usage in Teams and Outlook. These updates enable users to better understand both active usage and action counts in Teams and Outlook and will be available in the Copilot Dashboard, as well as with additional query support.

We are announcing the ability to migrate an environment from one tenant to another in Microsoft Dataverse. This feature will reach general availability on July 31, 2025.

We are announcing assisted mapping for standard dataflows in Power Platform. This feature will reach general availability on July 31, 2025.

The public IP addresses of Dynamics 365 Marketing services in all regions are being updated. These new IPs are already available for allowlisting, and Dynamics 365 Marketing services will begin using them beginning August 4, 2025.

Immersive events in Microsoft Teams are now in public preview, allowing organizers with Teams Premium to host interactive 3D virtual experiences for up to 300 attendees using avatars, spatial audio, and customizable environments. Organizers schedule events via Teams calendar; attendees need Public Preview access. No compliance issues noted.

Remotely access devices over the cloud without requiring end user involvement by signing in with credentials.

You can now search by meeting name or participant, take direct actions like joining, RSVPing, or viewing recaps, and access a dedicated Meetings tab for a streamlined experience. These updates make it easier to find and act on meetings right from the search bar.

