We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to use Copilot’s intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to enable version control for desktop flows, allowing users to identify changes and their origins with version control in Power Automate for desktop. This feature will reach general availability on October 31, 2025.
Microsoft 365 Copilot will support delegate mailbox access starting late September 2025, allowing users with delegate permissions to use Copilot on those emails across multiple platforms. No permission changes are needed, the feature is on by default, and admin policies remain unchanged.
Microsoft 365 Copilot Chat will allow users with read access to shared mailboxes to use Copilot for email starting late September 2025. The feature is on by default, requires no permission changes, and is available across multiple platforms. Access is controlled by existing mailbox permissions.
Microsoft is updating five bundled EU Sensitive Information Types in Purview to improve detection accuracy by enhancing keywords and processors. The rollout began mid-September 2025, completing by mid-October 2025. No admin action is needed; existing policies will automatically benefit from improved detection.
Microsoft 365 Copilot Pages will add version history in October 2025, allowing users to view and restore previous page versions, including manual, Copilot, or collaborative changes. This feature is enabled by default, requires no license, and cannot be disabled by admins. No action is needed to prepare.
Microsoft Teams will let users open channels in separate windows for better multitasking, rolling out worldwide from late October to November 2025. This feature is enabled by default for all desktop users, requires no admin action, and does not affect existing functionality or policies.
Microsoft Teams Admin Center will add trust-based filters for app reviews, allowing admins to filter apps by security and compliance standards like SOC 2, ISO 27001, HIPAA, and GDPR. This feature, rolling out October 2025, streamlines app evaluation without changing app enablement behavior.
Microsoft will retire the Viva Engage themes feature in user settings by mid-November 2025, removing personal theme customization except on mobile apps. This enables future admin-led branding capabilities. No admin action is required, but user notification and documentation updates are recommended.
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