We are announcing the ability to use the voice channel in the United Arab Emirates (UAE) and Government Community Cloud Moderate (GCC-M) regions in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025
We are announcing the ability to insert Copilot prompts in email templates that will enable data to be auto populated when the email template is inserted in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
We are announcing the ability to update your knowledge base using the Customer Knowledge Management Agents. This feature will reach general availability on October 31, 2025.
Live subtitles for voice chats in Copilot will be available for users to help them follow the conversation when using the quick composer.
We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to automate approvals decisions with Intelligent Approvals in Microsoft Copilot Studio. This feature will reach general availability on October 28, 2025.
Users can share a Copilot Notebook they’ve created with others. All references, instructions, and context in the shared notebook will be accessible to collaborators, while your chats remain private.
Organizational Data in Microsoft 365 now allows administrators to upload historical HR data manually via CSV files. A new toggle in the upload experience lets admins specify whether the data is current or historical. For historical uploads, admins can assign an effective date to the file, ensuring accurate ingestion and processing by downstream apps like Viva Insights. This update improves data consistency across M365 and Viva apps and supports retroactive updates for organizational reporting.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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