Viva Engage will support 14 new languages starting mid-July 2025. Users can select these languages via web, desktop, Teams, and mobile apps. No admin action is required, but reviewing language settings and notifying users is recommended. New languages include Arabic, Vietnamese, and more.
We are announcing that the agent inventory page for the Power Platform admin center is now available for Public Preview. This page allows administrators to effortlessly discover, search, filter, and sort the entire inventory of agents by owner, creation date, region, and other key attributes, streamlining common administrative tasks.
We are announcing the ability to generate code-based actions with natural language in prompt builder and within an agent in AI Builder. This feature will reach general availability on July 15, 2025.
We are announcing the ability to use the Lead Manager and Customer Brief templates in Microsoft Copilot Studio. This feature will reach general availability on August 1, 2025.
We are announcing the ability to group up to 500 files into a single knowledge source, where agents can narrow their scope of search when queried about relevant and related data in Copilot Studio. This feature is scheduled to start becoming available July 28, 2025.
We are announcing the ability to pause and resume journeys to handle unplanned events in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on July 31, 2025.
We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need to consult first in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025.
Users will be able to search for and select Teams Channels in the Context IQ menu to help ground their prompts when using Copilot Chat.
Users will be able to search for and select SharePoint Lists through the Context IQ menu to help ground their prompts when using Copilot Chat.
You will be able to set up Outlook rules to play a sound whenever an email that matches your chosen conditions arrives – whether it’s from a specific person, includes certain words, or meets any other rule criteria you define. This feature helps you stay alerted to the emails that matter most. #newoutlookforwindows
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