We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2025.
We are announcing the ability to access Microsoft 365 Copilot for Sales from the Microsoft Outlook mobile app. This feature will reach general availability on May 31, 2025.
We are announcing view and manage shift schedules with My Schedule calendar feature for Dynamics 365 Contact Center. This feature allows customer representatives to review their shifts, time off, and schedules, offering views in daily, weekly, monthly, and agenda formats for easy planning and management. This feature will reach general availability on May 2, 2025.
We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dynamics 365 Contact Center with Application Insights, giving organizations self-service access to monitor operational telemetry. This feature will reach general availability on May 30, 2025.
We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and present the content in the way you want to so that your users can get up to speed quickly. This feature will reach general availability on May 28, 2025.
We are announcing Agents in Plan Designer for Power Apps Studio. This feature will allow Plan Designer to generate Autonomous Agents as part of a maker’s end-to-end business solution. Autonomous Agents will help streamline business operations by eliminating repetitive tasks, allowing employees to better focus on impactful work. This feature will reach general availability on May 22, 2025.
Microsoft Purview will include a page in Data Security Posture Management for AI to show protection capabilities and usage for Microsoft 365 Copilot. This feature will roll out in mid-2025, with public preview in June and general availability in July. No admin action is required.
OneDrive will be added to data risk assessments in Microsoft Purview Data Security Posture Management for AI. Public preview starts mid-May 2025, with general availability in mid-June 2025. Admins can create custom assessments in OneDrive locations. No admin action is required for the rollout.
New roles with additional permissions for accessing AI data in Microsoft Purview Data Security Posture Management will be available in mid-June 2025 (preview) and late July 2025 (general availability). A Purview license is required. Review and adjust user permissions accordingly. No admin action is needed before the rollout.
Microsoft Exchange Online is introducing the ActorInfoString field in audit logs to improve accuracy and visibility. Rolling out in late May 2025, this field records the true user agent for each audited event, enhancing security, compliance, and investigation capabilities. No action is required before rollout. Existing audit data remains unchanged.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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