Starting July 31, 2025, Microsoft Graph Beta API deviceManagement will require either DeviceManagementScripts.Read.All or DeviceManagementScripts.ReadWrite.All permissions. Update any apps, scripts, or tools to include these permissions and remove the old ones. Detailed instructions are available in the provided links.
We are announcing the Analyze knowledge source usage for custom agents feature for Microsoft Copilot Studio. This feature introduces a chart and metrics that track how often your knowledge sources are used in conversations between your agent and users. This feature will reach general availability on May 5, 2025.
We are announcing the Get automated insights for seamless customer meeting preparation feature for Microsoft 365 Copilot for Sales. This feature delivers automated insights directly in Teams. With a pre-meeting prep card, you’ll stay informed about key opportunities, past interactions, and strategic action items. This feature will reach general availability on May 5, 2025.
We are announcing the Save AI-generated meeting notes into CRM directly from Microsoft Teams feature for Microsoft 365 Copilot for Sales. This feature allows you to save AI-generated meeting summaries directly into your CRM without switching context. This feature will reach general availability on May 5, 2025.
We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to set up automatic actions on messaging conversations with time-based SLAs to improve CSAT and boost representatives’ productivity. This feature reached general availability on April 30, 2025.
We’ve released updates to the following update channel for Microsoft 365 Apps:
We are announcing the Analyze action usage for agents feature for Microsoft Copilot Studio. This feature allows you to understand usage patterns, identify areas for improvement, and optimize performance for agents. This feature will reach general availability on May 12, 2025.
We are announcing the Enhanced sessions management and live conversation details feature for Dynamics 365 Contact Center. This feature lets service representatives manage their sessions and live conversations in the Dynamics 365 Contact Center embedded experience with the ability to pick the conversations they would like to work on. This feature will reach general availability on April 30, 2025.
We are announcing the Easily find and use knowledge data sources feature for Microsoft Copilot Studio. Instead of having to know the precise details of specific data sources, this feature allows users to search for applicable data sources to add to agents. This feature will reach general availability on May 1, 2025.
We are announcing the Deploy chat widgets across portals using a single tag feature for Dynamics 365 Contact Center. This feature enables the deployment of a single script tag to all of your pages, and you can control when and how to engage customers through business rules configured in the admin center. This feature will reach general availability on April 30, 2025.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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