Category: Uncategorized

Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives

We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows supervisors to continuously monitor service representative’s adherence to their schedules, ensuring they stay on track to meet schedule expectations and maintain optimal service levels throughout their shifts. This feature will reach general availability on May 2, 2025.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Dynamics 365 Contact Center – Edit business rules for omnichannel AI agents

We are announcing the Edit business rules for omnichannel AI agents feature for Dynamics 365 Contact Center. This feature enables users to design voice AI agent configurations to manage behaviors that can be dynamically altered in near real time without needing to update or republish the agent. This feature will reach general availability on April 30, 2025.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Dynamics 365 Contact Center – Route to least active representatives in messaging channels

We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will enable admins to configure least active assignment strategy on messaging queues to route the work items to the least active service representative. This feature will begin to roll out for general availability on April 22, 2025, and will reach all regions by April 30, 2025.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Microsoft Copilot (Microsoft 365): Updates to Copilot Chat response output

Easily interact with Microsoft Graph content represented by bolder references, new action bar, and more.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Microsoft 365 app: Use Copilot in PDFs within the Microsoft 365 Copilot mobile app

Use Copilot with PDF files for summaries and key insights.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Microsoft Copilot (Microsoft 365): Microsoft 365 Copilot Search

Simple to use AI-powered enterprise search experience that quickly surfaces relevant information using work data you have access to.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Microsoft Purview Compliance Portal: DLP Policy Tip Support in Outlook Mobile

DLP policy tip support for Outlook Mobile enhances data loss prevention measures on mobile devices by providing real-time alerts to help users avoid accidentally sharing sensitive information, ensuring compliance with organizational policies.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

SharePoint: Create multi-color themes for SharePoint in brand center

We’re bringing a new theme creation experience into brand center that supports multiple colors, allowing you to easily create and manage multi-color themes for your sites and related experiences.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Microsoft 365: Enhanced desk booking capabilities

Microsoft 365 now offers the ability to book desks for durations smaller than whole day, book for multiple days at the same time, and delegates/EAs can book desks for their principals.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Microsoft 365 app: Microsoft Places – Configure auto-release for desks

Admins can now configure desks so that users must check-in (within a configurable duration after desk reservation start time); if users do not check-in to the desk, the desk will auto-release and be made available for others to book.

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Originally posted by Microsoft Apr 30, 2025 Uncategorized 0 Comments

Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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