We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature will reach general availability on February 16, 2026.
We are announcing the ability to retrieve Power Platform Environment variables directly through desktop flows in Microsoft Power Automate. This feature will reach general availability on February 28, 2026.
We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.
We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026.
We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026.
We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026.
Starting early February 2026, Word, Excel, and PowerPoint files cited in Microsoft 365 Copilot Chat (web) will open directly within the chat instead of a new tab. This change requires a Copilot license, is enabled by default, needs no admin action, and does not affect other Copilot apps.
eSignature for Microsoft 365 will add a drawn signature option for signing PDFs, allowing use of stylus, touch, or mouse. Rolling out worldwide from mid-March to mid-May 2026, enabled by default with no admin changes needed. Users can switch between drawn and typed signatures.
Viva Glint notifications in Microsoft Teams will now appear in each user’s configured language instead of the tenant default, starting mid-February 2026. This change requires no admin action; users should ensure their Viva Glint dashboard language is set correctly for proper localization.
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