Dynamics 365 Contact Center – Pinned contacts and queues during consult and transfer

Originally posted by Microsoft May 1, 2026 Uncategorized 0 Comments

We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026.

How does this affect me?

This feature enables admins to add pinned contacts or queues to the consult and transfer experience for customer service representatives.

What action do I need to take?

This message is for awareness, and no action is required.

Message ID: MC1296218

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Joao Ferreira

I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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