Microsoft Teams: Assign staff and Duration for On-demand virtual appointments

The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.

On-demand virtual appointments enable customers and clients to meet with a staff member of a business without booking a schedule in advance 

You can now enhance the efficiency of On-demand appointments by assigning specific duration and staff members to handle On-demand services. This will ensure that when an On-demand appointment is received, the designated staff member is promptly notified to attend to the appointment from the virtual appointments app.

 This message is associated with Microsoft 365 Roadmap ID 186560

When this will happen:

We will begin rolling out in early January 2024 and complete by late January 2024.

How this will affect your organization:

With Teams premium license, users can assign staff and duration to On-demand services.

What you need to do to prepare:

  • Add virtual appointments app to Teams left rail so users can access the app with ease.
  • Communicate to users how to utilize On-demand appointments to allow customers to meet with the organization without booking a schedule in advance.
  • Learn more about Teams Premium

Message ID: MC695491

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I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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