Microsoft Teams: Call delegation feature enhancements

Originally posted by Microsoft Jun 7, 2023 Uncategorized 0 Comments

Shared line appearance lets a user choose a delegate to answer or handle calls on their behalf. We are launching a simplified experience for users who have set up call delegation which will be available on the Teams desktop app and Teams phone devices. The new UI will allow delegates to easily switch between the different delegator lines they manage and view call history for the delegator’s line.
Delegators will be able to view and join active calls handled by the delegate and grant delegates permission to join active calls.

Product	Microsoft Teams
Release phase	General Availability
Release date	August CY2023
Platform	Android
Cloud Instance	Worldwide (Standard Multi-Tenant), GCC High, GCC
Created	2023-06-07
Roadmap ID	123753
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?featureid=123753