Microsoft Teams: Dynamic caller ID for call queue agents

Originally posted by Microsoft Apr 26, 2022 Microsoft Teams 0 Comments

Call queue agents can now place calls from the Calls app using a call queue phone number as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent’s personal line.

Product	Microsoft Teams
Release phase	General Availability
Release date	May CY2022
Platform	Desktop
Cloud Instance	Worldwide (Standard Multi-Tenant), GCC High, DoD, GCC
Created	2022-04-23
Roadmap ID	86992
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?featureid=86992