Microsoft Teams: External call routing settings

Originally posted by Microsoft Jan 22, 2024 Uncategorized 0 Comments

End users will now be able to change their external call routing settings directly from the Teams app, allowing them to decide how incoming PSTN calls are routed. Calls can be redirected based on existing unanswered call settings or sent to voicemail. This new capability provides more flexibility for handling customer communications.

This message is associated with Microsoft 365 Roadmap ID 372120

When this will happen:

Targeted Release:  We will begin rolling out early February 2024 and expect to complete by mid-February 2024.

Standard Release and GCC: We will begin rolling out early March 2024 and expect to complete by mid-March 2024.

GCC High and DoD: We will begin rolling out late March 2024 and expect to complete by early April 2024. 

How this will affect your organization:

No direct impact as feature is default OFF by policy, if you want your users to get this feature then enable the feature from policy. 

What you need to do to prepare:

Navigate to Calling Policy and set the parameter InboundPstnCallRoutingTreatment to UserOverride. This will enable the feature for your organization, users can then navigate to calling settings and set their external call routing preference.

Message ID: MC708501