Microsoft Teams Phone: Copilot-generated summaries for call transfers on Android devices

Originally posted by Microsoft Apr 2, 2025 Uncategorized 0 Comments

Microsoft Teams Phone will soon support Copilot-generated summaries for call transfers on Android devices, available mid-May 2025. This feature requires a Microsoft 365 Copilot license and transcription enabled in calling policies. Ensure your Teams phone devices are updated to access these new features. No admin action is required before the rollout.

Coming soon for Microsoft Teams Phone on Android devices: Copilot-generated summaries for call transfer. This feature is designed to streamline call transfers by providing agents receiving transferred calls with a Copilot summary of the call. This summary includes key details such as caller information, call reason, prior actions, and next steps. It supports Consult and Blind transfers to help ensure effective communication and improve efficiency.

A Microsoft 365 Copilot license is required to use this feature. Learn more: License options for Microsoft 365 Copilot | Microsoft Learn

This message is associated with Microsoft 365 Roadmap ID 475855.

When is this rolling out

General Availability (Worldwide, GCC): We will begin rolling out mid-May 2025 and expect to complete by late May 2025.

How this will affect your organization:

Copilot-generated summaries for call transfer are visible to the person to whom the call is being transferred:

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These new features will be available by default.

What do I need to prepare

Please ensure that your Teams phone devices are updated with the latest application to get access to the new features described in this message. These features will be available only with the latest application update.

Prerequisite to use these new features: Admins must enable Transcription in Calling policies for both transferor and transferee.

This rollout will happen automatically by the specified dates with no admin action required before the rollout. Review your current configuration to assess the impact on your organization. You may want to notify your users about this change and update any relevant documentation.

Message ID: MC1045217